How to protect yourself from doorstep crime

NEVER agree to have any work done as a result of a cold call. Don't make snap decisions and don't be pressurised into having the job done.

If you think work needs doing to your home, get written quotes from two or three traders, detailing the work to be done and a final price. Never rely solely on a mobile phone number.

Ask friends and relatives to recommend a reputable business.

Only pay in full once the work is completed to your satisfaction. You may be asked to pay money up front for trader's materials, ensure this only covers the cost of those materials NEVER pay the full amount in advance.

Check the identity of all callers to your home. Ask for photo identification even if the caller claims to be from a utility company, the police or local authority. Check it carefully with the telephone number in the phone book, not the number on the ID. All genuine officials are issued with identification that they carry with them. If you are worried, do not answer the door.

Do not keep large amounts of money in your home no matter how well you think it is hidden. Volunteering to pay large amounts in cash may be an indication that you may have more cash on the premises.

STOP - Before you answer the door, stop and think if you are expecting anyone. Make sure your back door and any other doors leading outside are locked before you go to the front door. If you feel uncomfortable don’t answer the door and lock it.
CHAIN - Open the door with the chain or door bar in place. These act as a barrier when talking to unexpected callers. Talk through a window if you can.
CHECK - Always ask for ID. Genuine callers will always have identification. If you are still uncertain, phone the organisation and confirm the person’s identity. Genuine callers will be happy to wait.

If you think you have been a victim of fraud, report it to Action Fraud, a national agency who record and investigate reports of all types of fraud.